Refund/Exchange Policy

In the event that you are not happy with your order, you may return it for an exchange or refund. Please email us within 7 days of purchase to receive return instructions. 

The product must be returned unused and in original packaging. After receiving your return and inspecting the condition of the item and after the refund request has been approved, we will process your return or exchange.  Please allow at least 7 days from the day we receive your items to process your return or exchange. You will be notified by email when your request has been processed. 

Please note you will be responsible for all return shipping charges. We recommend using a trackable method to mail your return. 

For defective or damaged items please email customer service at info@newflameessentials.com to request a refund or exchange.